Privacy Policy

Green Fig Guesthouse is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

We collect and process your personal information mainly to provide you with our guesthouse services and products. We collect information directly from you where you provide us with your personal details, for example, when you make a booking, contact us or visit our website.

The information we collect includes:

• Name and Surname
• Contact Information (phone number, email address)
• Identification details (ID/passport number)
• Payment details
• Special requests or preferences

How We Use Your Information

We will use your personal information only for the purposes for which it was collected, and agreed with you. This may include:

• Providing our services to you
• Processing your reservations and bookings
• Sending you booking confirmations and other communications related to your stay
• Responding to your inquiries and requests
• Improving our services and your guest experience
• Complying with legal obligations

Disclosure of Information

We may disclose your personal information to our service providers who are involved in the delivery of services to you. We have agreements in place to ensure that they comply with these privacy terms. We may also disclose your information where we have a legal duty or right to do so.

Security of Your Information

We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Your Rights

You have the right to:

• Request access to your personal information
• Request correction of your personal information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator if you believe we are not complying with POPIA

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our treatment of your personal information, please contact us at:

Green Fig Guesthouse
Tel.: 0692851384
Email: reservations@greenfigguesthouse.co.za
Address: 18 Hoof Weg, Suurbraak, Western Cape, 6743

Consent

By providing us with your personal information, you consent to our collection, use, and disclosure of your personal information as outlined in this privacy policy.

This privacy policy is effective as of 01 May 2024 and complies with the Protection of Personal Information Act (POPIA) of South Africa.